Refund Policy

Keep your Google Play Order ID, which usually begins with “GPA.” Never send us your complete card number, CVV, UPI PIN, password, or one-time code.

1. Overview

All in-app purchases in VikasRun are processed through Google Play Billing. Google processes the payment and may determine eligibility under its own refund rules. This policy explains how to request help from Google Play or from Better Tomorrow Interactive.

2. Digital goods

Virtual items, including Lotus Tokens, Extra Lives, Avatar Skins, cosmetic avatars, and similar content, are digital goods delivered or credited to your game account after purchase. They are generally non-refundable once delivered, used, consumed, or otherwise made available, except where required by applicable law or Google Play's policies.

3. Requests within 48 hours

If you believe a purchase was accidental, made without your authorisation, or otherwise eligible for review, you may request a refund through Google Play. For many app, game, and in-app purchases, Google states that you may be able to request a refund within 48 hours, depending on the details of the purchase.

Open your Google Play order history or use Google's refund request guidance.

4. Requests after 48 hours

For a purchase older than 48 hours, or if Google Play directs you to the developer, email interactive@bettertomorrowco.in with:

• your Google Play Order ID;
• your VikasRun display name;
• the item and approximate purchase date;
• a brief explanation of the issue; and
• any relevant screenshot that does not reveal sensitive payment credentials.

We will review each request individually. Contacting us does not guarantee a refund.

5. Approved refunds

If a refund is approved, it will be returned to the original payment method. Processing time is controlled by Google Play, the payment provider, and your bank. Card refunds commonly appear within several business days and may take up to 10 business days in some cases; other payment methods can have different timelines.

Refunded Virtual Items may be removed from your account. If the items have already been consumed, your balance or associated account state may be adjusted where technically possible and lawful.

6. Abuse, fraud, and duplicate claims

To the extent permitted by law, we may deny or contest requests involving suspected fraud, repeated or excessive refund claims, use or consumption of the purchased item, chargeback abuse, manipulated purchase receipts, or attempts to retain both the refund and the Virtual Items.

Unauthorised purchases should also be reported promptly to Google Play and your payment provider. We may suspend an account where purchase fraud or abuse is reasonably suspected.

7. Your legal rights

This policy does not limit any mandatory consumer rights or remedies available under applicable law. Where a law or Google Play policy provides a more favourable right, that right applies.